RATE PLANS & CANCELLATION POLICIES

e offer three rate plans to suit different needs. Our Non-Refundable and Flexible Rate Plans match those on Booking.com and Expedia, but booking directly through our website includes an added restaurant voucher. Our Spread the Cost Rate Plan is only available directly with the hotel.

1️⃣ Non-Refundable Rate Plan (Cheapest Option 💰)

• Payment: Taken shortly after booking.
• Changes: No free modifications or cancellations.
  • You can modify your booking with at least 2 weeks’ notice for 10% more (bringing it in line with the Flexible Rate).
  • You cannot reduce the amount of your booking.
• Best For: Guests who do not plan to cancel and want the lowest price.
• Cancellation: No refund. If cancellation is a concern, consider travel insurance or the Flexible Rate.

2️⃣ Spread the Cost Rate Plan (Only for 4+ Night Stays 🏖️)

• Payment:
  • 25% deposit taken at booking.
  • You choose your payment schedule for the remaining 75%.
  • Final payment due 2 weeks before arrival.
• Changes:
  • Modifiable up until 2 weeks before arrival (e.g., if you paid £500 towards a £1000 stay, you can modify your booking to £500 instead of canceling).
• Cancellation: Payments are non-refundable but booking can be adjusted.
• Bonus Perk:
  • Free Escape Room or Hot Tub session for bookings over £1000.
• Best For: Guests staying 4+ nights who prefer to spread out payments rather than pay all at once.

3️⃣ Flexible Rate Plan (20% More for Flexibility 🔄)

• Payment:
  • No upfront payment, just card details at booking.
  • Payment is taken at 12:01 am the day before arrival, making it non-refundable after that.
  • You can pay in cash on arrival, but must notify us in advance.
• Changes: Free cancellation until 12:01 am the day before arrival.
• No-Show Protection:
  • If paying cash, you must check in by 6 pm.
  • After that, we may call to confirm your arrival. If there’s no response, we will charge the card on file.
• Best For: Guests who want the option to cancel or pay later.

How to Choose the Best Rate Plan for You

• Looking for the cheapest price? → Non-Refundable
• Need to pay in installments? → Spread the Cost (4+ nights only)
• Want cancellation flexibility? → Flexible Rate

💡 Note: We adhere to our cancellation policies strictly to be fair to all guests. A Non-Refundable booking will not be given a free cancellation when another guest has paid 20% more for a Flexible Rate.

📞 Need help? Call us at 01305 773435—we’re happy to advise or create a bespoke rate plan for longer stays or multi-room bookings. 😊

Our Flexible Rate is ideal for guests who do not want to pay in advance or may need cancellation flexibility.

• 20% more than the Non-Refundable Rate
• No payment required at booking—we only take your card details.
• Free cancellation until 12:01 am the day before arrival.
• After 12:01 am the day before arrival, payment is taken and becomes non-refundable.

Paying on Arrival?

• You can pay in cash on arrival, but you must notify us in advance so we don’t process the card payment.
• If you choose cash payment, you must check in by 6 pm.
• If we cannot reach you by phone after 6 pm, we will process the card payment. If it declines, we may release the room back for sale.

💡 Best for: Guests who want peace of mind with a flexible cancellation policy. 😊

es. Upon check-in, you will be required to either:

1. Upload a photo of a valid photo ID via our Kiosk, or
2. Take a photo of yourself during the check-in process.

Why is this required?

• Your photo may be provided to the police in case of an emergency or crime.
• It may be used as proof in cases of fraud or card chargebacks.

This policy helps ensure a safe and secure environment for all our guests.

Parking at The Jubilee Hotel

When arriving at the hotel, please use the rear entrance, where you will find our two small car parks and the Reception Entrance just off the Restaurant Garden.

Our Reception Team will provide you with all available parking options upon arrival, allowing you to choose the best option for your needs. The majority of guests receive their first-choice parking; however, during peak periods, the last 10-20 rooms (out of 77) may need to opt for a second or third choice.

🚗 We allow only one car per room, except for Family Rooms for 6 or 7 guests.
🚫 Parking cannot be pre-booked (unless you have purchased the Platinum Bundle via the Self-Service Portal). Parking is first-come, first-served, but we always strive to accommodate all guests.

Parking Options & Fees

1️⃣ Onsite Car Park (Limited Availability) – £10 per day

• Requires leaving your car keys at Reception, as vehicles are parked in a block system.
• If you plan to take your car out during your stay, please inform Reception so we can reserve your space for your return.

2️⃣ Council Long-Stay Car Parks (Swannery or Lodmoor) – Free with Permit

• A limited number of permits are available for guests.
• A £20 pre-authorization will be placed on your card (pending transaction).
• When the permit is returned, the hold will be released, and the charge will disappear in a few days.

3️⃣ Blue Badge Holders – Free Parking

• Seafront Pay & Display: Blue Badge holders can park for free in pay-and-display bays directly in front of the hotel.
• Permit Spaces Behind the Hotel: Blue Badge holders can park for the duration of their stay, but a special permit is required. Please check with Reception for availability.
  🚫 Do NOT park on double yellow lines.

4️⃣ Seafront Pay & Display (Council-Owned)

• Located at the front of the hotel.
• Payment via the JustPark app or ticket machines.
• JustPark Location ID: 6218.
• Other pay-and-display car parks are 5-10 minutes away—Reception can guide you.

5️⃣ Free Residential Street Parking (5-Minute Walk)

• Free on-street parking starts just past The Park Pub, to the right of the hotel.
• Our Reception Team can guide you to the best permit-free parking zones.

Summary

✅ Onsite Parking: £10/day (keys required)
✅ Long-Stay Car Parks: Free with permit (£20 refundable deposit)
✅ Blue Badge Holders: Free (with proper permits)
✅ Seafront Pay & Display: Council-owned (JustPark ID: 6218)
✅ Free Street Parking: 5-minute walk away

📞 For assistance, contact Reception on 01305 773435.

Early Check-In at The Jubilee Hotel

🔹 Standard Check-In Time: 3:00 PM
🔹 Early Check-In Options:

If you arrive in Weymouth before 3:00 PM, you are welcome to visit Reception to:
✅ Pre-check in and complete paperwork.
✅ Sort out parking arrangements.
✅ Store your luggage until your room is ready.

Early Check-In Fees & Availability

⏰ Before 2:00 PM – £5 (Subject to availability, first-come, first-served.)
🔹 We offer early check-ins before 2:00 PM for £5, but availability is not guaranteed for all guests.

⏰ After 2:00 PM – Free (Subject to availability.)
🔹 If your room is ready after 2:00 PM, we will check you in at no additional charge.

⏰ Guaranteed Early Check-In (From 12:00 PM) – £10 (Pre-booking recommended.)
🔹 For guests who want to secure an early check-in, we offer a guaranteed check-in from 12:00 PM for £10.
🔹 We prioritise cleaning your room to have it ready as early as possible.
🔹 We highly recommend booking this option in advance to guarantee early access.

💡 Self-Service Portal Discount:

• If booked via the Self-Service Portal, a guaranteed early check-in is only £9.
• Please note that requests made through the portal are not confirmed until payment is taken and an email confirmation is received.

📞 For guaranteed early check-in, contact Reception on 01305 773435.

Late Check-Out at The Jubilee Hotel

🕚 Standard Check-Out Time: 11:00 AM
🔹 We offer a 15-minute grace period until 11:15 AM as a courtesy.

Late Check-Out Options & Fees

⏳ 1:00 PM Late Check-Out – £25 (First come, first served.)
🔹 Extend your stay until 1:00 PM for £25.
🔹 Availability is limited, as we must prepare rooms for incoming guests by 3:00 PM.

🍽️ (Sundays Only) 1:00 PM Late Check-Out + 2 Carveries – £35
🔹 Includes a 1:00 PM late check-out + 2 Sunday Carveries for £35.
🔹 Additional Carveries available for £10 each.

⏳ Custom Late Check-Out (After 1:00 PM) – Price on Request (Subject to availability.)
🔹 On quieter dates, we may offer later check-out times at half the price of a night’s stay.

💡 Self-Service Portal Discount:

• Late check-outs booked via the Self-Service Portal receive up to 10% off.
• Please note that requests made through the portal are not confirmed until payment is taken and an email confirmation is received.

Important: Unscheduled Late Check-Out Fees

🚨 If you check out late without pre-booking:
✅ After 11:15 AM: £25 will be automatically charged.
✅ After 1:00 PM: You will be charged for an additional night’s stay.

📞 To secure a late check-out, contact Reception at 01305 773435.

Yes! You are welcome to have family and friends visit your room between 8am and 10pm.

However, from 10pm to 8am (Quiet Hours), only registered guests signed in at Reception are allowed in your room. If unregistered guests are found in your room during this time and cause a noise disturbance, you will automatically face a fine.

Your visitors are also welcome to join you in our hotel facilities, including our Spa, Restaurant, and Escape Dungeons, during their opening hours.

Our bunk beds and sofa beds are designed for one child only, and this is how we sell them. While some adults have used them without issue, we set this guideline to manage expectations and minimise dissatisfaction.

Whenever possible, we strongly recommend booking a room where an adult can have a single, double, or king bed for better comfort.

If you’re booking one of our last available rooms during busy periods, you may override our occupancy recommendations and use a bunk bed or sofa bed for an adult. However, please note:

• We will not offer free cancellations or compensation if you later find the bed unsuitable.
• You will be responsible for any damage—our top bunks are not always designed to hold an adult’s weight.
• We reserve the right to refuse adults using these beds, so please check with us before arrival to ensure the best and most comfortable option for you.

Yes! We are a dog-friendly hotel and also accept some other pets—please check with us in advance if you plan to bring a pet other than a dog.

There is a £10 charge per night to cover additional cleaning (£9 when booked via our self-service portal or website at checkout).

We also have a pet-friendly section in our restaurant, but please be aware of the following terms and conditions for dogs:

• Dogs must be on a lead in all public areas of the hotel.
• Dogs must not climb on restaurant furniture.
• Dogs must be supervised at all times. If you are using hotel facilities like the spa, you may leave your dog in your room, but please inform reception. There is a £25 penalty for leaving dogs unattended in rooms for more than 15 minutes.
• Dogs are welcome in our Restaurant Garden, but please note this area is covered in astroturf laid over concrete, so it is not appropriate for dogs to urinate on. While we understand accidents happen, guests intentionally allowing dogs to urinate here will be fined £25.
• Dangerous breeds must be muzzled in public areas.
• Please respect other guests who may be afraid of or allergic to dogs—keep your pet from invading personal space.

For all other pets, please check in advance to confirm if we can accommodate them.

Yes! No matter what rate plan you are booked on, you are always welcome to purchase a room upgrade, subject to availability.

Here’s how you can upgrade:

• Before arrival: If you request an upgrade via messages, please look out for our quote. The upgrade is not guaranteed until you confirm the new price, and we send you a fresh confirmation—the room may sell in the meantime.
• Self-service portal: You may be able to upgrade your room yourself through our self-service portal, which will only show available rooms.
• On arrival: Our reception team may offer room upgrades if availability allows.

If you’d like to check for an upgrade, feel free to reach out, and we’ll be happy to assist!

We issue one key per room. If you are separated from your key during your stay, please see a member of staff who can provide access to your room.

If you do not return your key at check-out, a £25 charge will be applied to the card saved on your booking to cover the cost of replacement.

This charge may increase to £50 if we have security concerns due to your behaviour and need to change the lock.

If we were to build a brand-new hotel today, we would include many more features to make every room as accommodating as possible for wheelchair users and those with additional needs. Unfortunately, our building was originally constructed in 1855 as residential properties, later modified into hotels in the 1960s, and merged into the Jubilee Hotel in 2022. As a Grade II Listed building, we face restrictions on certain modifications.

That being said, we do have some rooms that are wheelchair accessible.

Building Layout

Entrances

• The front of our hotel has five wide and shallow steps leading to the front doors or around 20 narrow and deeper steps down to our restaurant doors.

• To provide step-free access, our Reception is at the rear of the building off the car park. This entrance allows direct access with no steps and can accommodate a wheelchair or mobility scooter.

Restaurant

• The restaurant is directly off reception and 4 sections are wheelchair and mobility scooter accessible.

• There is an additional raised section in the restaurant with two steps.

Spa and Escape Rooms

• The Secret Garden Spa and Escape Dungeons are located on our lower ground floor.

• However, access requires navigating two steps, making them unsuitable for those unable to manage two steps. Our Team will always offer help.

Hotel Floor Access

The Jubilee Hotel has 77 bedrooms split across three sections: West Wing, East Wing, and Annex Extension. Not all rooms are wheelchair accessible, and even among accessible room types, specific rooms may be unavailable. Please check with us to ensure you have been allocated a suitable room.

West Wing

• A lift from the Lower Ground Floor (Reception/Restaurant) to the Upper Ground Floor fits wheelchairs and some smaller mobility scooters.

• The Upper Ground Floor has 17 bedrooms (12 in the West Wing, 5 in the East Wing). Three rooms in the East Wing require navigating six deep steps.

• A second lift near the front door serves only the West Wing’s 1st, 2nd, and 3rd floors but is narrow and unsuitable for wheelchairs or large prams unless folded.

East Wing- LIFT CURRENTLY OUT OF USE. 

• The Restaurant Lift provides access to Ground Floor East Wing rooms.

• A second lift in the East Wing goes from the raised section of the restaurant to the second floor.

• This lift is small and can fit some manual wheelchairs but not electric or larger models.

• Guests on the third floor must navigate one flight of stairs.

Annex

• The Annex Extension at the rear of the property has six bedrooms over three floors.

• There is one deep step into the entrance and no lift.

• The two Ground Floor rooms are accessible, but the entrance requires maneuvering through parked cars, which may be a tight fit for a wheelchair.

Bedrooms

• We do not advertise ourselves as a disabled-friendly hotel as we cannot meet every individual’s needs.

• Some rooms may be tight for wheelchair movement.

• We do not have emergency call cords or additional accessibility support.

• Shower stools are available on request, but some corner showers do not fit them.

• Some rooms have step-in showers, while a few are wet rooms.

Speaking to Us

We aim to provide transparent information so guests can make an informed decision. If you decide to book with us, please understand that we cannot offer compensation if the room does not meet your needs when we have been upfront about the limitations.

• Please confirm your room allocation to ensure it is accessible.

• If you have booked an unsuitable room type, we will offer to amend your booking, though this may change your price.

• If we cannot find a suitable room, we will offer a cancellation with a refund minus incurred costs (usually 5% of the booking). We strongly recommend checking with us before booking.

If Our Lift Is Out of Service

• When booking a hotel, the price covers your bedroom and meal plans. Extra facilities such as Car Park, Restaurant, Spa, Escape Dungeons, or Lift are additional amenities.

• Lifts may occasionally be out of order due to servicing or repairs.

• If we know a lift will be out of service three days before arrival, we will email you and ask you to contact us if this is a concern.

• If a lift issue occurs last-minute during your stay, we will prioritize moving guests with mobility needs to more accessible areas.

• We always aim to have at least two of our three lifts working at any given time.

• Free cancellations or compensation will only be considered for guests who informed us of mobility needs at the time of booking. If we have guaranteed a mobility request in advance, we will do our best to honour it. If we cannot, we will work with you in real-time to find a solution.

Final Note

We do not advertise ourselves as fully disabled-friendly, and we encourage open discussions before booking. We consider your confirmation email a contract, outlining what we have promised to deliver. If mobility accommodations were not discussed before booking, compensation will not be offered after check-out.

We are happy to answer any additional questions you may have!

Quiet Hours: 10:00 PM – 8:00 AM

To ensure a peaceful stay for all guests, we ask that noise levels be kept to a minimum, especially during quiet hours. Please be mindful of televisions, voices, or other devices and close doors quietly. No congregating or running in hallways, terraces, or alleys.

If you experience a noise disturbance, please contact our Night Team immediately at 01305 773435. Guests who fail to follow reasonable noise reduction requests may be subject to a fine of up to £250.

We do not fine for crying babies or barking dogs, but we will work to resolve any noise disturbances. If excessive noise persists for more than 30 minutes, we will offer affected guests a room swap (subject to availability).

Visitor Policy

• No visitors after 10:00 PM.
• Visitors must check in at Reception upon arrival and be accompanied by the registered guest at all times.
• Visitors are welcome to use guest amenities and hotel services.
• Registered guests are responsible for the conduct of their visitors at all times.

No In-Room Party Policy

To maintain a safe and comfortable environment for all guests, The Jubilee Hotel strictly enforces a No In-Room Party Policy:

• No loud disturbances, excessive noise, or gatherings beyond the registered number of guests.
• If a disturbance occurs, guests will receive one warning to reduce noise.
• If the issue persists, the guest will be required to vacate the premises without refund.
• Any room with additional unregistered guests after 10:00 PM will be considered a party. The reservation will be canceled without refund, and the guest may be liable for a Guest Compensation Disturbance Fee.

Policy Enforcement

All hotel staff are trained to address policy violations professionally. Guests who refuse to comply with hotel policies, jeopardizing the comfort or safety of others, may be evicted without refund.

By staying at The Jubilee Hotel, guests agree to these terms to ensure an enjoyable experience for all.

In addition other fees and fines may apply for room damages as per the  Hotel Policy/House Rules

Alcohol Policy

• Registered guests of legal drinking age may bring and consume their own alcoholic beverages only in their rooms.
• Alcohol is available for purchase at our bar, which operates under our 24/7 hotel license for registered hotel guests.
• Non-registered visitors may only purchase alcohol between 12:00 PM – 12:00 AM.
• Guests are expected to drink responsibly. We reserve the right to refuse service to anyone who appears intoxicated, regardless of whether they have cocktail tickets or are part of a promotion.
• Challenge 25 Policy: ID must be provided for anyone who appears under 25 to verify legal drinking age.

By adhering to this policy, we ensure a safe and enjoyable environment for all guests.